Office Supervisor (Will Call Area) (Sales)

C.R. Laurence Co., Inc. (CRL), is the leading full-service provider of architectural metals, glass fittings, and professional-grade glazing supplies. With over 50 years of experience and a track record of industry firsts, we've built hard-earned trust with our customers. We've learned what matters most to them and put that knowledge to work so we can be better partners. Offering more than 60,000 products, we serve the industry from locations throughout North America, Europe, and Australia.

Start your journey with CRL and help us build the future.

What You'll Get to Do

The Office Supervisor for our Union City, California facility will report to the Operations Manager. The Office Supervisor will manage the Will Call area and staff, foster a positive work environment, and ensure customer satisfaction and proper departmental operation. In addition to managing a team, the Office Supervisor will also develop and implement short and long-term plans to improve daily operations and contribute to C. R. Laurence's success.

This isn't just a job – it's a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!

This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader!

 

Job responsibilities include:

• Manage the Will Call area, ensuring efficient operations and customer satisfaction.
• Supervise Will Call staff, including hiring, training, evaluating, and, if necessary, disciplining.
• Create and implement office policies and procedures to maintain a smooth workflow.
• Oversee administrative tasks such as filing, generating reports, and setting up for meetings.
• Maintain the office budget and expenses, negotiating with vendors and service providers for office equipment and supplies.
• Ensure all office equipment is maintained and repaired as necessary.
• Schedule and organize meetings, appointments, and events.
• Communicate with customers, suppliers, and senior management to address any issues or concerns.

 

Required Competencies

• Coaching, Developing, and Driving Results: Dedicate quality time to develop direct reports' competencies, provide growth opportunities, establish accountability, set high standards, and provide timely feedback to exceed goals.
• Decision Making and Planning: Evaluate all relevant information logically before taking action, align objectives with broader goals, and break down initiatives into actionable steps and contingency plans.
• Action Oriented and Process Optimization: Readily take action on challenges, identify new opportunities, and continuously improve workflows.
• Customer Service, Product Knowledge, and Team Environment: Previous customer service experience and CRL product knowledge preferred, ability to work in a fast-paced, team environment, stay current with all inquiries and tasks.
• Communication, Professionalism, and Technical Skills: Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications, able to read and perform simple mathematical calculations, and possess good computer skills.
• Physical Tasks: Lifting and packaging of products of complete orders.

 

What We Are Looking For

• Industry Experience: 2+ years of experience in glazing or architectural aluminum industry highly preferred.
• Business Acumen: Strong organizational, listening, time management skills, and business acumen.
• Technical Skills: Proficiency in Microsoft Office products, mathematical calculations, computer skills, and accurate typing.
• Communication and Professionalism: Effective communication skills, both written and verbal, with the ability to read and write measurements in number fractions at a high school education level.
• Multitasking and Team Environment: Ability to work independently, prioritize tasks, meet deadlines in a fast-paced, team environment, and strong multitasking abilities.
• Educational Background: High School Diploma or equivalent required; College Degree preferred.
• Language Skills: Bilingual in Spanish preferred.

 

What CRL Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

 

Salary range: $74,200 - $89,000 annually

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Administrative