Bellperson - Hilton Hawaiian Village Waikiki Beach Resort (Personal Services)

Come join the team at the! Located on 22 acres along Waikiki's widest stretch of beach you will find the iconic Hilton Hawaiian Village Waikiki Beach Resort where our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers a free meal while on shift and free parking. We know that you will love being a part of a team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list! 

Hilton Hawaiian Village Waikiki Beach Resort is looking for a Bellperson to join the team! Ideal candidate will have 1 year customer service experience in a high-volume hotel setting. This is a great step towards a wonderful career with the #1 World's best workplace!

Classification: Full Time. 

Shift: AM/PM/Overnight- Various. Weekdays, weekends/holidays will be required.  

 

The hourly rate for this role is $14.94

  

What will I be doing? 

  

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: 

  

Greet and escort arriving and departing guests to and from their accommodations. 

Retrieve and transport guest luggage. 

Inspect guest rooms and acquaint guests with these rooms and their features. 

Respond to guest inquiries and requests in a timely, friendly and efficient manner. 

Organize and store luggage, as needed, according to guidelines. 

Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments. 

Ensure messages and faxes are regularly delivered throughout the day. 

Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed. 

Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed. 

Assist in the maintenance, appearance and functionality of equipment. 

  

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. 

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

  

·        Access to your pay when you need it through DailyPay 

·        Health insurance  

·        Career growth and development  

·        Team Member Resource Groups 

·        Recognition and rewards programs 

·        Go Hilton travel discount program  

·        Best-in-Class Paid Time Off (PTO)   

·        Supportive parental leave 

·        Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 

·        Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 

  

*Please note, benefits may vary depending on the classification and union status of the position. 

What are we looking for?

EDUCATION: Any combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

EXPERIENCE: Prior hospitality experience preferred.

LICENSES OR CERTIFICATES: Individuals are required to meet the minimum bonding standards.

GROOMING: All team members must maintain a neat, clean, and well-groomed appearance (specific standards available).

NOTICE: The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.

SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. 

Ability to stand and move throughout driveway and continuously perform essential job functions. 

Ability to read, listen and communicate effectively in English, both verbally and in writing. 

Hearing and visual ability to observe and detect signs of emergency situations. 

Ability to grasp, lift and/or carry a maximum of 50 lbs. 

  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: 

  

Hospitality - We're passionate about delivering exceptional guest experiences. 

Integrity - We do the right thing, all the time. 

Leadership - We're leaders in our industry and in our communities. 

Teamwork - We're team players in everything we do. 

Ownership - We're the owners of our actions and decisions. 

Now - We operate with a sense of urgency and discipline. 

  

In addition, we look for the demonstration of the following key attributes: 

  

Quality 

Productivity 

Dependability 

Customer Focus 

Adaptability 

  

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all! 

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