Practice Manager (Healthcare)
Company Overview:
SENTA Partners is a rapidly growing management services company focused on providing best-in-class support to ENT and Allergy practices across the Southeast United States. With over 70 locations across multiple states, we are dedicated to delivering exceptional patient care and empowering our practices through operational excellence.
The Practice Administrator is responsible for the day-to-day operations of the practice. Provides administrative leadership and support to the practice across the clinic locations and surgery centers. Ensures quality services are provided according to established policies and procedures and provides administrative leadership to the practice. Responsible for working in collaboration with practice physicians to manage overall operations. Responsible for ongoing evaluations of facilities and for developing and implementing measures for staff evaluations. Coordinates with HR to establish staff performance standards, transfers, promotions, and employee relations concerns.
Key Responsibilities:
- Manages day-to-day operations for all office locations between clinics and ASCs
- Identifies and recommends procedural changes and solutions for inefficiencies
- Act as a liaison for the providers to relay any clinical, operational or other issues the providers may have to SENTA leadership
- Meet with the COO and Physician leadership on a regular basis to provide recommendations, reporting, and insights
- Develop insights and recommendations based on supported data and analytics to drive optimal clinical and surgical performance
- Ability to manage current facility issues; the relocation of current facilities, if appropriate, as well as potential de novo opportunities
- Assist with other local governance areas as defined by SENTA and physician leadership
- Assists with special projects as defined by COO
Qualifications:
- Bachelor's degree required, (MBA desired)
- 5 years of multi-site clinical management experience required; ASC experience strongly preferred
- Proven ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility
- Proven ability to thrive in a highly matrixed environment
- Strong financial aptitude with experience managing a P&L
- Rational and analytical approach with a friendly disposition; ability to remain calm in difficult situations
- Ability to work beyond the normal hours, as needed
- Excellent presentation, interpersonal and communication skills; written and documentation skills
- Excellent time management skills, organizing and prioritizing workload, in order to meet deadlines
- Ability to quickly learn new software, new systems, adapt to change and communicate effectively
- Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint
- Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level, with a strong sense of urgency
- Self-motivated with strong organizational skills and superior attention to detail
- Must be able to manage multiple tasks/projects simultaneously within inflexible time frames
- Ability to adapt to frequent priority changes
- Team player that develops strong collaborative working relationships with internal and external partners and can effectively engage
- Ability to build consensus among cross-functional teams
- Strong problem solving and negotiation skills
- Professional & reliable demeanor with strong work ethic
Working Conditions:
- Full-time position with standard office hours, with occasional evenings or weekends as needed
- Work in an office and clinical environment, with some travel required to various clinic locations
- Physical requirements include sitting for extended periods, using office equipment, and occasional lifting of office supplies
Benefits:
- Competitive salary and comprehensive benefits package
- Supportive and collaborative work environment
Equal Opportunity Employer:
SENTA Partners is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
