Nurse Supervisor - Homestead Urgent Care Ctr. (Full Time, Day shift) (Healthcare)

Job Summary

Provides clinical leadership, compassionate, and family centered care for urgent and emergent patients. Utilizes effective problem solving strategies, applies evidence based practice, and a multidisciplinary approach in the plan of care. Provides rapid assessment, treatment, patient and family education, and assures continuity of care through the discharge planning process. 

Job Specific Duties

• Coordinates and monitors patient flow, supports patient throughput utilizing appropriate resources from admission, transfer, or discharge & facilitates the processes in a timely manner. 
• Identifies clinical strengths and opportunities, re-assigns patient assignments to support clinical competency, and coaches/mentors' employees to improve performance and clinical outcomes. 
• Flexes the employees to align with census fluctuations and collaborates with the Nursing Leaders to meet staffing needs. 
• Promotes/practices cost containment and maintaining fiscal performance by ensuring appropriate supplies and par levels are maintained. 
• Supports departmental goals and the Health System strategic plan. Actively participates in the nursing governance council and unit based committee.
• Conducts department huddles, communicates Health System and department updates, and Press Ganey Patient Perception Survey data. 
• Fosters staff empowerment and open communication, leads and guides staff to build a high performance, and engaged team.F: Daily/ T: 1-8 hours R: Shared
• Works collaboratively with all levels of the urgent care interdisciplinary team and promotes the team concept within the department & Health System wide.F: Daily/ T: 30 minutes R: Shared
• Interacts with patients and families to review physician plan of care and solicits input and communicate any patient and family concerns to physician.
• Ensures the provision of education about disease processes, treatment, and documents patient/family teachings on health related needs in the electronic health record. 
• Administers direct patient care and assuming an assignment during clinical hours. 
• Oversees and assists staff in the delivery of patient care through the nursing process of assessment, planning, intervention, and evaluation. 
• Responsible for patient care coordination to include accountability for patient throughput and outcomes. 
• Identifies opportunities to improve processes and assists with projects to enhance workflow utilizing Lean methodologies and tools. 
• Assists and supports the RNs and team with code blue and emergency response efforts. 
• Communicates the patient's progress including critical findings and changes in the patients' condition. 
• Actively participates in the performance review process through chart reviews and validating timeliness of charting.  Ensures all requirements are met. 
• Ensuring all staff on the assigned shift is adhering to the regulatory requirements of DNV, CMS, DOH, and other accrediting agencies.
• Ensuring all staff is adhering to department and Health System policies and procedures. 
• Promotes an "error free" working environment by consistently providing high-quality, safe care as per policies, conducts prevention rounding, & follows up on identified concerns promptly.
• Conducts, ensures, and audits the accuracy of charge capture at department. 
• Completes chart charge corrections and instructs nursing team continually on steps to avoid errors in charges.
• Continually enforces the use of SOARS checklists to hard-wire standard operation procedures to ensure safety and quality. 
• Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI). 

Minimum Job Requirements

• RN Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) – maintain active and in good standing throughout employment
• American Heart Association BLS - maintain active and in good standing throughout employment
• CPI - Crisis Prevention Institute required within 180 days of hire or transfer into the position - maintain active and in good standing throughout employment 
• American Heart Association PALS required within 1 year of hire - maintain active and in good standing throughout employment
• American Heart Association ACLS required within 1 year of hire - maintain active and in good standing throughout employment 
• 1-3 years Registered Nurse experience
• Experience as a Charge Nurse

Knowledge, Skills, and Abilities

• BSN degree or currently enrolled in BSN program.
• Career Development: National certification within 5 years of hire preferred.
• Pediatric Nursing in an acute care setting preferred.
• Work experience with Microsoft Office Applications including Excel and Word.
• Effective verbal and written communication skills.
• Ability to positively influence and hold self and others accountable.
• Ability to collaborate in a multidisciplinary team.
• Able to lead a team to achieve business results.