Virtual Patient Care Coordinator (Information Technology)

Doctors of Physical Therapy is seeking a full time Virtual Patient Care Coordinator for our Arizona and Texas clinics. The ideal candidate will be seeking longevity with a growing company, be a self-starter, should possess excellent interpersonal skills and customer service skills, this is important in order to build relationships with patients and the community in order to provide a welcoming virtual environment.

This position will work Monday through Friday and will work with several time zones; CST, EST and MST. Being organized will be a priority in this role!

Responsibilities include the following:

Following DPT protocols for front office responsibilities
Complete virtual patient check-in's/check-out's, collect all patient payments, scheduling, general questions.
Schedule management
Continuously checking patients' charts for data accuracy, authorization tracking, and visit max tracking.
Continuously communicating with clinic staff by using Microsoft teams and/or other programs while completing Welcome Ware tasks.
Responding to all emails and teams' messages promptly.
Completing weekly clinic audit report and reporting findings to clinic staff.
Monitoring patient collections, patient specific insurance requirements.
Patient benefit explanation
Reviewing welcome ware metrics weekly

Employee IT Requirements:

Highspeed Internet connection (Minimum 75/10mb)
75mb download
10mb upload
Quite space for office set up (for audio/video Calls)
Desk set up near carrier Modem to provide "wired" connection