Technology and Education Support Specialist I - McWilliams School of Biomedical Informatics (Finance)

Position Summary:

Provides entry-level school-wide support for faculty, staff, and students for a wide range of educational and administrative technology and audio-visual hardware and software. Additionally, provides guidance, support and expertise in instructional design principles, delivers training in all supported systems, and designs and maintains school websites.

Position Key Accountabilities:

• Provides technical support for faculty, staff, and students in the use of an extensive suite of educational and administrative technologies and applications.
• Collaborates with other IT staff to identify and resolve technical issues.
• Coordinates, develops, and delivers programs including workshops and training sessions to inform faculty on methods for effective use of educational technology and instructional design principles and practices.
• Develops and delivers end-user technical training programs and materials in support of educational and administrative systems, including training in educational topics as needed.
• Provides expertise in recording and editing of video and audio for educational, administrative and promotional purposes.
• Provides support for classroom audio-visual hardware and software, including the setup and maintenance and delivery of technical assistance during lectures.
• Supports the design and development of instructional materials and online and in-person course content.
• Provides instructional design support to faculty in the development and implementation of technology-enhanced teaching and learning strategies, following educational best practices.
• Supports faculty in the design, development, and creation of courseware tools to enhance student learning.
• Creates templates, models, and standards to be used school-wide in teaching and learning.
• Develops and maintains school-wide externals websites, intranet, and various specific sites.
• Coordinates the publishing of content across multiple platforms, ensuring compliance with web/brand standards and accessibility guidelines.
• Performs other duties as assigned.

Certification/Skills:

• Excellent communications skills (both verbal and written)
• High level of computer skill and technical aptitude
• Proven problem-solving/troubleshooting skills
• Preferred: Experience with one or more of the following educational/administrative technology systems
  • Learning Management System (Canvas, Blackboard, etc.)
  • Computer-based Testing Systems (ExamSoft, Questionmark etc.)
  • Lecture Capture System (Panopto, Kaltura, etc.)
  • Audience Response System (PollEverywhere, Top Hat, etc.)
  • Video Conferencing Software (Teams, WebEx, Zoom, etc.)
  • Survey Tools (Qualtrics, SurveyMonkey, Google Forms, etc.)
  • Courseware Creation Tools (Articulate Storyline, Camtasia, etc.)
  • Administrative Software (Interfolio, EXXAT, AMP, SmartEvals, etc.)
• Preferred: Familiarity with web development and design principles and tools
• Preferred: Understanding of current educational theories and best practices

Minimum Education:

• Bachelor's degree, preferably in Education, Instructional / Educational Technology, Instructional Design or a related field, or relevant work experience in lieu of education.

Minimum Experience:

• One (1) year of related experience in instructional design, web development, or educational technology, or related fields, or equivalent combination of education, teaching/training, and applications support.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.