District Service Manager (Maintenance)
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.
In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:
- 3 Weeks of Paid Time Off
- Medical/ Dental/ Vision
- 401(k) + company match
- Birthday Paid Day Off
- BH Gives Back (Paid Volunteer Time Off)
- 12 Paid Holidays
- BH Paid Leave
- Sabbatical
- Education Reimbursement
- Employee Assistance Program
*This is a split position between Estates on Maryland Apartments, The Heritage Apartment Homes, and Bella Vista Apartment Homes in Arizona*
The District Service Manager coordinates the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.
Essential Job Functions:
- Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff. Consults with Community Manager on site staffing needs. Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.
- Responsible for safety and skill training for all maintenance employees. May assist with completing written property safety audits.
- Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects. Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.
- Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.
- Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.
- Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.
- Has a complete understanding and working knowledge of the company's policies and procedures, and ensures team's understanding and compliance.
- Responsible for the maintenance and security of all property-issued tools.
Minimum Qualifications/Skills:
- Minimum of five years of progressive maintenance and safety experience
- High School diploma - preferred
- Required Certifications: EPA section 608 and Universal, Certified Pool Operator (Verification of valid certifications will be required)
- Supervised multiple communities
- Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property
- Regularly performs manual, task-oriented work independently and prioritize tasks. Assigning tasks to team.
- Required to provide own (industry specific) hand tools
- Required to have reliable transportation, valid drivers license and proof of insurance
Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required and ability to work extended hours including “on-call” and/or participate in a rotating “on-call” schedule as needed to meet business needs.
Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Lifting at least 50 pounds
- Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
- Exposure to all weather conditions
- Operation of a motor equipment/vehicle onsite, if applicable.
- The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required.
BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
