Sr Premium Reconciliation Specialist (Finance)
JOB DESCRIPTION
Combined Insurance, a Chubb Company, is seeking a Sr. Premium Reconciliation Specialist to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!
In partnership with our outside vendor, BPO, this position will be responsible for premium reconciliation, discrepancies, and monitoring policies' financial status for all distribution channels.
The Sr Premium Reconciliation Specialist is expected to perform and prioritize billing and/or premium functions, executing tasks and responsibilities while building and maintaining positive relationships with internal and external clients. Direct ownership of a block of business as it relates to premium management. This position will support a larger and more complex book of clients.
This position requires strong analytical skills, relationship management, communication, judgment, organizational skills, and problem resolution to meet the diverse needs of our clients.
RESPONSIBILITIES
- Effectively manage a block of multiple policies and accounts from a premium accounting and billing standpoint.
- Work with the BPO to ensure accuracy of premium payments and application.
- Conduct premium payment audits when required to help clients identify incorrect or missing payments.
- Communicate policy financial status to internal and external partners.
- Responsible for past due management, billing discrepancies, and error templates for assigned block. This includes lapsing, payment collections, and member detachment.
- Communicate and collaborate with internal departments including client services, underwriting, and others to provide timely and effective resolution to any premium or billing challenges, changes, updates, or errors; effectively communicate findings to the appropriate parties; take initiative and follow-through as the liaison with other internal departments as necessary.
- Partner with the client finance representative on any communication necessary to resolve billing vs. remittance challenges and past due invoices.
- Responsible for suspense management, unapplied premiums, and reconciliation for assigned block.
- Develop and maintain positive relationships and rapport with internal and external clients.
- Attend Implementation calls with new groups to serve as the SME for billing-related matters sharing your extensive knowledge of the billing processes, systems and best practices.
- Provide on-going client support for premium and billing to ensure members no longer employed by the group are appropriately transitioned to direct billing.
- Provide any premium reports to necessary areas to continue servicing the account. Handle salesforce items to resolution for inforce customers.
- Partner with necessary areas on account reviews and audits to highlight broker or client concerns with the account overall and assist with development of action plans to address issues, risks, and opportunities.
- Support teammates as needed and drive results for goals and key performance indicators.
- Ensure process maps and documentation are kept up to date. Create any needed documentation when gaps are identified or new processes are created.
- Conduct any necessary testing for new processes, systems, or equipment to ensure low impact to team and clients.
- Perform other duties as assigned.
- Relationship-Builder - Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset
- Problem Solving - Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.
- Continuous Learning - Demonstrates a desire and capacity to expand expertise develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.
- Initiative - Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
- Adaptability - Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.
- Results Orientation - Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.
- Values Orientation - Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb."
- Detail Oriented - Has exceptional attention to detail and focus on accurate and timely delivery.
- Creativity -Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren't successful.
SKILLS
- Excellent verbal and written communication, interpersonal, and customer service skills
- Excellent analytical, accounting, and problem-solving skills
- Ability to structure and manage work across multiple functions & locations
- Ability to build consultative, trust-based relationships
- Ability to identify issues, remediation tactics and escalation paths
- Personal initiative and accountability
- Sound judgment and ability to problem solve
- Sound organizational and time management skills
- Ability to multi-task in an extremely fast paced environment
- Ability to prioritize and manage multiple priorities
- 4-year college degree or equivalency strongly preferred; equivalent work experience may substitute
- Experience with group insurance premium/billing. 4 years of group benefits insurance industry experience preferred.
- At least 3 years direct customer-facing experience with brokers and employers
- Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint
- Open to remote talent
- Office Locations: Columbia, South Carolina & Chicago, Illinois
ABOUT US
OUR BENEFITS
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
- Health insurance
- Dental insurance
- Tuition reimbursement
- A company-match 401(k) plan
- Disability insurance
- Life insurance
- Employee referral bonuses
ABOUT COMBINED INSURANCE
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.
ABOUT CHUBB
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
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