California Children Services Technician Trainee/I/II (Finance)
ABOUT THE POSITION
Applications will be reviewed in the order of when it was received
This position may be filled at the Trainee, I, or II classification based on the candidate's qualifications.
The County of Riverside - Riverside University Health System (RUHS) - Public Health Department is seeking to fill a California Children Services Technician position in Riverside, CA. This position follows a 9/80 hybrid schedule, which consists of working Monday through Thursday from 7:30 a.m. to 5:00 p.m., with every other Friday from 8:00 a.m. to 5:00 p.m. Employees are required to be in the office two days each week, including every other Friday, while the remaining two days can be worked remotely.
The incumbent will be responsible for assisting and supporting families visiting the office for scheduled appointments or walk-ins. The California Children Services Technician will also support on-site staff and provide coverage as needed. Key duties include entering and processing referrals, determining financial and residential eligibility, and communicating with multidisciplinary teams, including both medical and clerical staff. Additionally, the Technician will interview families, provide callers with information about the California Children Services program, and share referral details with families and other customers.
The department is looking for candidates with strong telephone etiquette, and excellent communication, interpersonal, and organizational skills. Proficiency in MS Office, MS Teams, Outlook, OneDrive, Adobe, Webex, and Zoom is required.
Meet the Team!
The Riverside University Health System - Public Health is here for you when you or someone you love is in need of help to achieve and maintain a life of whole health wellness and recovery. Can you see yourself here?
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EXAMPLES OF ESSENTIAL DUTIES
• Intake CCS referrals; conduct interviews with prospective client families.
• Explain and interpret program purpose, rules and regulations to the public and to callers.
• Determine family's ability to pay for part of services needed (assessment/enrollment fees) based upon financial data; obtain personal, family, insurance and financial data required; recommend payment for medical care and treatment.
• Ensure that service providers are CCS approved.
• Communicate and work with physicians and other health care providers having questions about the CCS program, client service authorizations, proper billing procedures, payment of claims and other concerns.
• Initiate and follow-up in assessment and/or enrollment fee reimbursement plans.
• Process accounts receivable (assessment and enrollment fees and provider reimbursements)
• Transmit claim for issuing of a warrant for payment.
• Maintain necessary case records including medical and therapy reports, service authorizations, claims, correspondence.
• Enter required and appropriate log notes and information received into chart and case file.
• Verify codes and fees listed correspond to the authorized medical service and corrects codes if needed.
• Make referrals to other appropriate community resources as necessary.
• Provide and perform coding entries in case records according to the International Classification of Diseases and types of service.
• Consults with supervisor or medical staff when required by program guidelines or when advice is needed.
• Obtain medical reports from physicians and abstract essential diagnostic and treatment information needed for medical staff to determine medical eligibility.
• Provide verbal or written authorizations, as directed by medical staff to inform service provider and parents that the proposed services will be funded.
• Follow up with families who fail to keep their appointments or fail to comply with reimbursement plan.
• Research the more complex issues and resolve for program clarification and/or necessary corrections.
• Follow up on the services that were authorized by securing medical reports documenting that service/equipment was provided.
• Provide case history information to physicians, hospitals, nurses, medical office staff members, and other authorized personnel as requested.
• Process claims for service by reviewing case file to verify that service performed was authorized by CCS; verify to ensure duplicate payment is not made.
• Review a variety of the more complex cases; forward or reject claims, or resolve discrepancies with claimant.
• Determine initial and continuing eligibility; compute amounts of changing funds authorized; perform other similar required computations; may prepare and maintain other documents associated with the program and eligibility determining process.
• Review and monitor progress through the CCS case management file process.
MINIMUM QUALIFICATIONS
Click here to review California Children Services Technician Trainee job, qualifications.
$ 17.51 - $26.03 Hourly
$36,411.65 - $54,147.93 Annually
OPTION I
Experience: Some clerical or technical experience in a medical setting, working with medical terminology,
OR
A responsible interviewing assignment, which required decision-making with unemployment, disability insurance, worker's compensation, insurance firms or a social service agency.
OPTION II
Education or Training: Completion of six semester or nine quarter units of medical terminology coursework from a recognized college,
OR
360 hours of training from a recognized occupational training program in medical assisting, or a closely related field.
Click here to review California Children Services Technician I job, qualifications.
$18.44 - $27.44 Hourly
$38,353.22 - $57,082.73 Annually
OPTION I
Satisfactory performance and completion of experience as a California Children's Service Technician Trainee;
OPTION II
Considerable clerical, technical, or interviewing and decision-making experience in a medical setting; in an employment, disability insurance, worker's compensation, health service, or a social service agency; or with an insurance firm,
OPTION III
Education: Completion of 60 semester/90 quarter units at a recognized college including at least 15 semester/18 quarter units in one or more of the following: medicine, social welfare, sociology, social/human services, other behavioral sciences.
Click here to review California Children Services Technician II job, qualifications.
$20.50 - $30.49 Hourly
$42,636.05 - $63,421.55 Annually
OPTION I
Considerable and full case-processing experience as a California Children's Service Technician I or similarly comparable position with Riverside County, or with another public service agency in California Children Services;
OPTION II
Progressively and demonstrated responsible, decision-making experience in a medical setting; in a disability insurance, worker's compensation, or a social service agency; or with an insurance firm.
Knowledge of: Modern office practices, including report and correspondence preparation; Filing and record keeping techniques; Effective interviewing; Data entry or use of computers; Medical terminology; Standard medical nomenclature and the international system of classification of diseases particular to CCS eligible medical conditions; Basic rules and regulations governing eligibility and California Children's Service program; Issues requiring referral to social service staff; Standard office procedures and practices; Goals of public social service agencies, hospitals and health care facilities.
Ability to: Learn, interpret, and apply policies and regulations pertaining to CCS; Interview and obtain personal, family, and financial information; Gather data, record, and evaluate data necessary for determining medical, residential, and financial eligibility for CCS benefits; Identify problems requiring referrals to other department staff or community resources; Make basic arithmetical computations; Establish and maintain effective working relationships with a variety of individuals; Review medical reports and abstract medical information; Organize work and maintain systematic, detailed and accurate records; Deal with the public and professional medical personnel.
SUPPLEMENTAL INFORMATION
This classification's ( California Children Services Technician Trainee ) rate of pay will be set in accordance with California Senate Bill 525 requirements for applicable departments.
Other Requirements
License/Certificate: Possession of a valid California Driver's License may be required.
Job Competencies:
• Proficiently utilizes time constraints.
• Capably articulates with applicants.
• Uses professional terminology and dialogue with medical professionals and subject matter with clients;
• Exhibits comprehensive utilization of computerized systems in programs and other office applications.
• Speaks and writes effectively.
Bilingual Testing
The Human Resources Department may coordinate a Bilingual (Spanish) Non-Proctored Assessment.
What's Next?
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the Department of Behavioral Health may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
County of Riverside Human Resources Contact:
For more information regarding this position, please contact the recruiter, Jammie Smith, via email at jasmith@rivco.org.
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APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.
