Logistics Quality Manager - Innovation & Analytics (Project Management)

Job Description

Position Summary:

The Logistics Quality Team is responsible for maintaining the quality and integrity of products during transit, storage, and delivery. The team is focused on preventing products from being damaged or stolen throughout the logistics network and managing claims related to damage or theft.

The Logistics Quality - Innovation & Analytics Manager is responsible for leading data-driven decision-making, fostering innovation and development of strategic solutions utilizing analytical insight. This role involves working closely with cross-functional teams to identify trends, develop new processes and standards, and implementing innovative system technologies and tools that enhance business performance. The manager will leverage newly designed tools to provide actionable insights and monitor key performance indicators (KPIs).

The manager will lead a team of employees in the planning and operations of critical logistics quality & claims functions and provide directional leadership across both internal and external stakeholders to deliver against corporate goals.

This role reports to the Senior Manager of Logistics Quality.

Responsibilities:

• Directs personnel in performing day-to-day logistics quality functions by managing, motivating, and developing employees, planning, and delegating work, and setting department priorities and goals consistent with company goals and objectives.

• Manages logistics quality operations via a network of third parties to ensure continuous process improvement and high-quality services, which involves management of damage & theft prevention, and claims related functions and costs.   

• Responsible for establishing measurable and appropriate metrics to improve efficiency while achieving cost control objectives.

• Leads the development and management of the claims management processes, including system design, controls, goal setting, performance measurement, claims recoveries and continuous improvement targets.

• Collaborate with internal quality organizations on the development of end-to-end brewery and field quality processes and data sharing, including integrated field action planning, execution, and tracking standards, as well as financial impact and recovery tracking. 

• Functions as an integral member of the management team and is expected to establish and maintain relationships across all other functional areas internally as well as externally.  

• Participates and contributes to the planning, execution, and tracking of logistics financial performance.

• Responsible for system mapping including diagrams, specifications and integration with other internal and third-party systems.

• Lead and manage multiple projects simultaneously and ensure that all project milestones are achieved.

• Responsible to organize, educate, and drive compliance from our internal and external stakeholders related to the distribution of our products.

• Ability to identify areas of opportunity for continuous improvement and translating them into technical designs ensuring business requirements are achieved.

• Tactical and strategic thought leadership into the broader Operations, Network Design, and Procurement functions.

• Evaluate and monitor performance of logistics service providers to ensure performance meet and/or exceed CBI's operational as well as strategic goals.

• Responsible for the completion of monthly damage & theft, and claims management metrics and scorecards.

• Lead weekly/monthly calls with logistics service providers to review metrics, scorecards, open issues, root cause analysis, and corrective actions.

• Collaborate with brewery and logistics service providers regarding potential transport changes – loading, load patterns, packaging, protection improvements, etc.

• Lead theft prevention initiatives throughout the logistics network in Mexico and the United States.

• Track, analyze and report all thefts to key stakeholders utilizing data captured via the Theft Notification Form and Power BI Dashboard.

• Regular communication with CBI security team on issues related to theft and security.

• Investigate and perform trials utilizing industry standard and best practice tools and equipment to prevent theft.

• Oversee quality and security audits at locations throughout the logistics network and provide recommendation on industry standards and best practices.

• Develop security audit schedules to ensure service providers are compliant with CBI Security standards.

• Primary lead within the Logistics Quality team to collect, consolidate and finalize all metrics and scorecard data to be presented to senior management.

• Collaborate with finance regarding costs related to damage, theft and claims.

• Plan, support, and assist with special projects.

• Perform additional ad-hoc tasks when assigned. 

• Must be willing to work outside regular business hours when necessary to support peak season and when critical issues arise (i.e., evenings, weekends, holidays).

Minimum Qualifications:

• A bachelor's degree and a minimum of ten year's experience in Logistics and five year's experience in Damage & Theft Prevention and Claims Management is required.

• Proficient in Business Intelligence (BI) Tools – Power BI, Tableau, Qlik Sense.

• Must have excellent quantitative and analytical skills with the ability to prioritize and manage multiple projects.

• Requires excellent written and oral communication skills with the ability to communicate well across all levels of the organization.

• Must have excellent customer service skills with the ability to work with both internal and external customers. 

• Must be able to make decisions independently and recommend viable solutions to problems and issues.

• Must have the ability to handle a heavy workload and be able to work under pressure while handling frequent changes in direction, without losing focus. 

Physical Requirements/Work Environment:

• Must be able to sit and/or stand for long periods of time and work on a computer for extended periods. Lifting may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimal travel required, up to 20%

Location

Chicago, Illinois

Additional Locations

Job Type

Full time

Job Area

Supply Chain

The salary range for this role is:

$79,800.00 - $167,700.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Salary Minimum: 79800Salary Maximum: 167700