Revenue and Recovery Technician I - DPSS (Finance)
The Riverside County Department of Public Social Services (DPSS) is excited to invite applications for the position of Revenue and Recovery Technician I. This position will be based in Riverside and will play a crucial role in our Finance and Forecasting division.
The Revenue and Recovery Technician I position focuses on the support of the collection of overpayments and over issuances for DPSS. Key responsibilities include managing a high volume of client interactions, negotiating repayment plans for outstanding accounts, assist in initiating civil proceedings, advising clients on repayments. The Revenue and Recovery Technician I will assist with caseloads to ensure timely account management, assist the District Attorney's office with criminal cases, and enforce collection actions on delinquent accounts.
Ideal candidates will possess in-depth knowledge of the civil legal collection process, ability to negotiate repayments, possess exceptional customer service experience and experience with high call volumes. Candidates with prior collections experience within CalSAWS and social service programs are strongly encouraged to apply.
Bilingual in Spanish is preferred but not required for this position.
Meet the Team!
The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.• Determine or verify address, employment, earnings, assets, and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients' whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview.
• Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts.
• Review and make follow-up determinations on incoming mail; draft original correspondence to clients; may collect and receipt money under supervision.
• Receive instruction in the gathering of information to be used in obtaining legal action against clients; may file legal actions; may accompany the Revenue and Recovery Technician II to court hearings involving the failure of clients to pay debts.Education: Graduation from high school or attainment of a satisfactory score on G.E.D. test.
AND
Experience:
OPTION I
One year of experience performing collections activities including gathering financial information and scheduling account payments.
OPTION II
Two years of clerical experience involving public contact in a field related to the collection of delinquent accounts. (Education from an accredited college or university may substitute for one year of the required experience on the basis of 18 semester or 27 quarter units in secretarial science, office practices, or a closely related field.)
Knowledge of: Office procedures in a related field, including preparing correspondence and reports; the operation of standard office equipment; principles, methods, and equipment used for information processing.
Ability to: Interview clients to obtain personal and financial information; utilize standard collection techniques; prepare correspondence and legal documents; communicate effectively under stressful conditions with people from a variety of social, cultural, and economic backgrounds; establish and maintain effective working relationships. Other Requirements
License: Possession of a valid California Driver's License may be necessary at the time of hire. Employees may be required to use their own vehicles for field travel and are required to provide vehicle insurance information for their personal vehicle.
What's Next?
This recruitment is open to ALL applicants.
For questions regarding this recruitment
Contact Chris Recinos at crecinos @rivco.org or at (951) - 955 - 9883.
