Resident Services Assistant (Finance)
Responsible for overseeing the healthcare management of residents of the community. This person will also provide leadership in the handling of residents' concerns and/or complaints.Handles resident complaints in a timely manner with diplomacy and efficiency, sometimes facilitating the work of other departments in resolutions.Works closely with staff to coordinate programs for first-aid respondents.Provides quality control at the community.Follows the status of residents in their level of care.Facilitates resident transitions, communicating with the resident and family members or other appointed designees.Keeps accurate records of the status of residents pertaining to healthcare and costs in the Healthcare Utilization Report,Assigns resident storage and parking.Executes necessary documents upon release of condo/apartment.Works with interior designer when appropriate to replace capital redecorating items.Conducts bi-weekly healthcare meetings to discuss the concerns of the Healthcare Committee and the health status of residents.Responds to the Resident Surveys in a timely manner. Views negative responses as an opportunity to establish a relationship with the resident and works with him/her to find a positive outcome to his/her concern(s).This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for DiversityMake Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.Part and Full Time Benefits EligibilityMedical, Dental, Vision insurance401(k)Associate assistance programEmployee discountsReferral programEarly access to earned wages for hourly associates (outside of CA)Optional voluntary benefits including ID theft protection and pet insuranceFull Time Only Benefits EligibilityPaid Time OffPaid holidaysCompany provided life insuranceAdoption benefitDisability (short and long term)Flexible Spending AccountsHealth Savings AccountOptional life and dependent life insuranceOptional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal planTuition reimbursementBase pay in range will be determined by applicants skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the companys 401(k) program.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.The application window is anticipated to close within 30 days of the date of the posting.
