Customer Care Specialist (Administrative)
Ott Scientific
The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences. Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe. We deliver highly specialized products and services that support scientific discovery and innovations.
Bangs Laboratories
Bangs Laboratories experience in microsphere synthesis and fine particle analysis have established us as a leading manufacturer of polymer, silica and magnetic microspheres for diagnostic, research, and flow cytometry applications. We also manufacture many specialty products to support validation and QC programs for analytical instruments, including a broad portfolio of fluorescent, count, size, and cell viability standards.
Our Customer Services group is defined by individualized, thoughtful and timely customer care that supports clients as they conduct groundbreaking research or develop important medical diagnostic assays and devices. Many of our customer relationships have been built over years, and we work to ensure that our service cultivates effective communication and continues to build customer trust and loyalty.
Essential Duties & Responsibilities:
- Communicate with customers to support them through the product selection and ordering process;
- Process orders, and file related documentation as appropriate (e.g. POs, Bank Information, Tax ID numbers, etc.);
- Learn and maintain a basic knowledge of our product and service offerings;
- Collaborate with internal technical support, QA/QC, and production staff and management as needed;
- Escalate ordering friction points and customer requests and complaints as appropriate for the continual improvement of our processes and customer support.
- Interpersonal and customer service skills to ensure positive interactions with customers.
- Experience with business to business support.
- Ability to identify and articulate customer-related problems to management.
- Multitasking and organizational skills to work on multiple issues at one time.
- Time-management skills to respond to customer emails, web forms, and phone messages promptly.
- Teamwork skills to collaborate with representatives and coworkers in other departments.
- Technical skills to use CRM database, Word, Excel, and email programs.
- Conscientious, with careful attention to detail.
- Detail-oriented, with the ability to communicate with a global customer base.
- Use of good grammar, etc. in speaking with and composing emails to customers.
- Associates or Bachelors degree preferred, but not required.
Culture
Great people
Peer to Peer Recognition
Broader, hands-on work experience
Clean and Modern Equipment & Labs
Fun company events
Competitive Wages & Generous Year-end Bonus
Comprehensive Benefits
3 Medical PPO Medical Plans with Telemedicine, Rx, & Vision
2 Dental Plans
Healthcare, Dependent care, & Commuter Flexible Spending Accounts
401(k) with company match
Financial Health & Wellness w/1:1 Coaching
Basic & Supplemental Life Insurance
Accident, Hospital Indemnity, & Critical Illness
Paid Time Off
Short & Long-term Disability
9 Paid Holidays
Must have legal authorization to work in the US and will not require sponsorship.
Bangs is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.
Bangs does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a representative of the Human Resources Department.
