Workforce Trainer (Personal Services)

Not just work.Meaningful work. Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply. The Janitorial Workforce Trainer plays a critical role in the retention of new employees within the first 90 days of employment and works directly with key stakeholders to strengthen retention through continued development, coaching, and field support. The Workforce Trainer is responsible for both classroom and onsite training of core job skills, as well as the supervision of trainees at Relays main campus, training sites, and customer sites. Through workforce planning and development, trainers develop and empower Relay Resources employees to continue employment advancement through hands-on training, soft skill training, motivation, empathy, and compassion.
Training:
Works directly with key stakeholders to effectively train new hires and retrain existing employees. This includes ability and willingness to travel to out of area sites for special training projects.
Work directly and in many cases, side-by-side with trainees and current employees that are receiving training and continued development.
Is responsible for the cleanliness and organization of training sites.
Ability to facilitate all phases of training from a classroom setting to onsite training.
Holds themselves and others accountable and provides direct feedback for job performance, outcomes, and Relay acceptable behaviors.
Occasionally supports operational needs such as short-term field support for buildings, helping with large organizational initiatives, transportation, weather, emergency needs, as well as others to be determined.
Uses down time as a method to grow in the skill and craft of training others as well as continuing to grow in industry experience and knowledge.
Work with the Employee Support Specialists to ensure we are setting employees up for success and providing job supports.
Actively participates in training department meetings, including sharing observations and ideas for improvements.
Track and report trainee progress, including completion of weekly progress reports for each trainee.
Document re-training, coaching, and wellness check done in the field.
Meets with Employee Support Specialist frequently to share information on trainee outcomes, incoming trainees, and to work together on best supports for the employees success.