Job Title: Director of Product and Operations

Experience Level: Mid-Senior

Job Location: Duluth, Georgia

Work Schedule: Hybrid: M-F (3 days in office + 2 days remote)

Salary Range: $165,000 - $180,000. Bonus Eligible.

FLSA Status: Exempt

At IPA, we believe in valuing our employees' well-being and providing comprehensive benefits that support both their personal and professional lives. Enjoy paid holidays & flexible time off, comprehensive healthcare including Telemedicine, HSA & FSA options, and Company-paid life and disability insurance. Plan for the future with a 401k match and Employee Stock Purchase program.

Job Summary:

The Director of Product and Operations provides hands-on leadership and strategic direction, driving product strategy and innovation while overseeing operational execution. This role requires a dynamic leader who can balance high-level vision with tactical execution, ensuring that products align with business objectives and deliver maximum value to customers.

Key Responsibilities:

Product Strategy & Leadership:

• Define and execute the product vision, roadmap, and strategy aligned with business objectives.
• Lead the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality execution.
• Align product initiatives with market needs, customer feedback, and emerging technology trends.

Hands-On Execution & Product Ownership:

• Act as a Software Product Owner when needed, writing user stories, prioritizing backlogs, and defining product requirements.
• Collaborate closely with engineering teams to ensure successful implementation and timely delivery of features.
• Be a leader-doer, actively engaging in product execution while setting the strategic direction.

Operations & Execution:

• Establish and refine product development and operational processes for efficiency and scalability.
• Ensure smooth coordination across cross-functional teams, optimizing workflow and collaboration.
• Drive process improvements to enhance agility, predictability, and efficiency in product execution.

Team Management & Development:

• Lead and mentor a high-performing team, including Product Owners, Product Managers, Software Systems Architects, and Project Managers.
• Foster a culture of innovation, collaboration, and accountability.
• Provide career growth opportunities and continuous learning for team members.

Stakeholder & Cross-functional Collaboration:

• Partner with engineering, marketing, sales, and customer support to align product development with business priorities.
• Communicate product vision and progress effectively to executive leadership and key stakeholders.
• Act as a bridge between technical and non-technical teams to ensure a shared understanding of priorities and deliverables.

Data-Driven Decision Making:

• Use data analytics, user feedback, and market research to drive product and operational improvements.
• Establish and monitor KPIs and OKRs to track product performance and team efficiency.
• Identify risks and proactively develop mitigation strategies.

Qualifications:

Education and Experience Requirements:

• Bachelor's degree in Computer Science, Software Engineering, Business Administration, or a related field (required).
• Master's degree in Business Administration (MBA), Product Management, or Technology Management (preferred).
• 10+ years of experience in product management, operations, or software development leadership roles.

Skills & Abilities:

• Proven experience managing cross-functional product teams, including product owners, architects, and project managers.
• Strong understanding of Agile, Scrum, and Lean product development methodologies.
• Experience with software development lifecycle (SDLC) and modern product management tools (e.g., Jira, Confluence, Aha!).
• Strong business acumen with the ability to align product strategies with company goals.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to thrive in a fast-paced, high-growth environment while managing multiple priorities.
• Knowledge of AI/ML, IoT, or enterprise software solutions.
• Management of 3rd party relationships (e.g., SoftServe, Canopy, Mender).

Preferred:

• Background in software development, cloud platforms, or SaaS products.
• Experience in scaling product and operational processes in a technology-driven organization.
• MBA or equivalent experience in product strategy and business operations.

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About Us:

IPA is a global leader in innovative linen and specialty uniform distribution solutions. Our cutting-edge software and hardware empower you to efficiently manage distribution, enhance staff satisfaction, reduce infection risks, and lower costs. Proudly made in the U.S.A, our solutions are trusted by over 1,000+ hospitals worldwide. Since our inception in 1995, IPA has evolved into the industry frontrunner, serving more than 1 million healthcare professionals daily. From community hospitals to top academic hospitals, including 18 of the 20 hospitals on the U.S. News and World Report Best Hospitals Honor Roll 2024-2025, our technology sets the standard for excellence.

For more about life at IPA visit

https://www.thinkipa.com/careers

IPA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

COVID-19 considerations:

IPA is mandating that all of our employees must have the COVID vaccine. To be considered for this position, you must be fully vaccinated before the start of employment. Exemptions and accommodations will be made for legitimate religious or medical reasons.