The Chase Park Plaza Bell/Luggage Attendant (Finance)

Job Description Summary

Assist incoming and outgoing guests in entering/exiting the hotel and transporting luggage to and from guest rooms. Operate Shuttle in a safe and responsible manner on a scheduled route to all designated destinations.

Job Description

Principle duties and responsibilities (Essential Functions) include:

Key Job Functions

• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
• Deliver guest room packages and room drops as needed in a timely and professional manor.
• Serve as Hotel Doorman, when scheduled, giving a warm welcome and departure for all guests.
• Operate as Shuttle Van driver, when scheduled, following all standard operating procedures and delivering superior guest service and safety procedures.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
• Promote teamwork and quality service through daily communications and coordination with other departments.
  • May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
  • Abide by all traffic laws, regulations and company policy at all times.
  • Perform daily inspection of the shuttle to insure cleanliness and good working order.
  • Deliver superior service to guests at all times.
  • Report damage to shuttle to supervisor immediately. Complete incident report with Property Manager.
  • Assist with routine cleaning and detailing of shuttle.
  • Maintain mileage and maintenance records as required.
  • Maintain fuel and fluid levels at all times.
  • Promptly report all maintenance issues to the Property Manager.
  • Assist passengers on and off the vehicle, as necessary, ensuring safe transport.
  • Enforce federal, state, and company guidelines for shuttle passengers.

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our mission of amazing hospitality TO WOW EVERY GUEST by Doing the Right Thing and Going Beyond:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest's name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• MUST HAVE valid Class E driver's license.
• Clean driving record and ability to meet federal and state driving standards.
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
• May be required to work nights, weekends, and/or holidays.
• Ability to exercise judgment and operate under time pressure.
• Ability and willingness to follow traffic laws and regulations and company policy and procedure.
• Must be able to pass background check as well as pre-employment and random drug screening.

Additional Job Information/Anticipated

Pay Range

Pay Range $12.55- $13.24/hr. plus tips. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.