Director of Clinical Operations (Project Management)
Colorado Retina Associates is looking for a Clinical Director!
Colorado Retina is a thirteen physician, sub-specialty eye care practice providing medical and surgical care of vitreoretinal eye disease. We provide comprehensive treatment for age-related macular degeneration (AMD), diabetic retinopathy, retinal vascular disease, retinal detachments, ocular tumors, uveitis/inflammatory eye disease, inherited retinal degenerations and numerous other vitreoretinal conditions.
We are proud to be the largest retina practice in the Rocky Mountain region with the ability to collaborate as a team for highly complex cases. We provide several service locations in the Denver Metro area: East Denver (Central Park), Cherry Creek, Lakewood, Lafayette,Parker, and Littleton.
Colorado Retina Associates is complying with the Covid-19 Vaccine Mandate. Colorado Retina requires employees to be vaccinated as a condition of employment, subject to accommodation. All candidates, upon hire, will be required to provide proof of vaccination.
Position Summary:
The Clinical Directors major responsibility is the direct oversight of clinical operations for all locations and all clinical staff. The
Clinical Director will continue to execute the organizations Strategic Plan by focusing on a Lean culture of continuous
improvement, and clinical process revitalization. The Clinical Director will work closely with the COO and the physician
Executive Committee to execute the Strategic Plan. The Clinical Director will also collaborate with the Manager of Clinical
Research to support efficient clinical flows, along with being an active member of the senior leadership team.
Role and Responsibilities:
Consistently demonstrate a high degree of skill with experience in both management, leadership, and retina clinical operations. Demonstrates a strong work ethic along with an inquisitive, agile, and adaptive outlook.
Clinic Operations:
Collaborates with senior leadership to identify and develop organizational goals and objectives. Provides leadership in developing and communicating short- and long-term clinical strategic plans and goals to team leaders and team members to secure buy-in.Develops and directs the implementation of goals, objectives, policies, procedures, and performance standards to enhance clinical operations and professional growth. Evaluates departmental and team leader performance, providing continuous feedback and driving continuous process improvement in operational and service excellence while considering safety, outcomes, effectiveness, and cost, along with the impact on the delivery of services. Ensures the delivery of quality and safety initiatives and practices through the utilization of improvement tools and principles and industry benchmarks.Manage 3-4 managers and 6-7 site supervisors with total span of control across all clinical staff members and across all practice locations totaling 80+ employees.Accountable for clinical staff resource allocation / scheduling.Cooperatively monitor staff and physician documentation and coding for insurance and CMS compliance with Revenue Cycle Management Management and COO.Commits to a focus on continuous improvement of current workflow processes and procedures, develops additional efficient and cost-effective operational workflows where necessary.Knowledge and ability to manage all clinical equipment, including up-time, service agreements, the development of strategic replacement plan along with the support of the Imaging Manager. Responsible for record of CEUs, assuring that certification of technicians is achieved and maintained.Integrates technology into the practice strategically, ensures alignment of People, Process and Technology.Develops consistent training approach and educational tools as needed along with the standardization of clinical protocols where applicable.Responds to patient calls, letters and other correspondence as appropriate.Maintains tracking system for all technicians concerning COA testing, home study, etc., assuring that all technicians have necessary material for certification and expected dates of completion.
Administrative:
Create, analyze and present data and reports relevant to clinical operations. Utilize system defined workflow reports to determine workflow efficiencies and inefficiencies.Represent CRA in outside committees and/or collaborations.Provide oversight and leadership for clinical and operational projects.Develop and monitor program goals and objectives, including clinical visits, screen/scribing metrics, and patient wait time metrics.Assesses current and future clinical staffing needs based on organizational goals and expansion.Accountable for accurate records and files pertaining to direct reports: manages time reporting and other changes affecting payroll including overtime for staff.Ensures quality of work performed by direct reports in area(s) of responsibility.Follows established HR guidelines as designed and directed by practice; duties to include:
Interviews, hires, and orients direct reports utilizing all support tools provided by practiceDevelops performance standards and completes regular performance evaluations on a timely basisManages applicable issues and resolves grievances
Track and approve operational expenses within budget guidelines
Collaborate with the COO and other management to develop program and organizational goals and budgets.Establishes consistent clinical leadership presence throughout all locations.Reviews current literature and attends training sessions, seminars and conferences to keep informed of new developments in the field.
Scope & Level
Guidelines: Guidelines are in the form of stated vision and goals for the operation. Complexity: Work assignment is unstructured, and leader is responsible for developing, directing, and managing outcomes to achieve the objectives of clinical operations. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is strategic and operational in nature. Decision Making: Employee is responsible for managing multiple functions that requires developing and implementing strategies, business plans, and policies; determining required resources; defining and evaluating performance standards; and resolving complex business problems. Communications: Communication at this level is internally and externally focused. Involves establishing and maintaining effective, collaborative working relationships with team members, peers, and executives. Supervision Received: Responsible and accountable for driving strategy and achieving results for function(s). Work is reviewed for soundness of judgment and conclusions, fiscal accountability, and the attainment of goals and objectives of the operation.
Education and Experience:
Bachelors degree or equivalent Clinical Training Program highly preferred. Minimum of five to seven years of experience serving in a management or director role with increasing responsibility and accountability throughout. Experience must be inclusive of a multi-clinician, multi-location medical practice. Minimum of three years of patient care experience is required.Leadership experience in a fast-paced clinical setting, preferably a Retina practiceExperience working and communicating directly with physician partners.Ability to think proactively and logically to troubleshoot, analyze situations and data, draw valid conclusions and make appropriate recommendations and decisions that lead to the practices continuous success.Experience with lean methodologies, specific to change management and efficient practice management.Knowledge of medical practice management topics, inclusive of, but not limited to: Patient throughput, quality reporting, supply chain management.Ability to make independent decisions and delegate responsibility and duties.Ability to read and interpret documents such as professional journals, safety rules, operating and maintenance instructions, procedure manuals, and government regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions; must be able to relate to and work with patient population and other managers.Proficient computer skills, including working knowledge of Microsoft Office Suite, e-mail systems, practices EHR, and web-based programs.Ability to prioritize work and handle multiple tasks simultaneously.
Certificates & Licenses:
COA, COT, or COMT required or obtained within 1 year of hire.
Our Benefits Include:
Competitive salary Safe harbor/profit sharing plan Full medical, dental, and vision insurance Pet insurance Legal, life, accident, disability, and hospitalization insurance
