Associate Director, Undergraduate Recruitment and Outreach (Finance)

Department: Undergraduate Admissions

Salary: $65,866 - $72,562

This position may be eligible for Hybrid Work, working remotely for up to one day per week after the initial 90 days of employment.

Description:
Job Summary

The Associate Director of Undergraduate Recruitment and Outreach manages the customer service team and the team that recruits prospective students through the enrollment funnel, guides them through the registration process, and assists them with securing plans for payment for classes.

Duties

• Leads recruitment outreach efforts and assists with the university's enrollment management efforts
• Assists leadership in providing oversight of the day-to-day operations of the Office of Admissions
• Participates in local, state, and national recruitment efforts, as required. Collaborates and builds effective partnerships with other university departments, faculty, and staff to ensure seamless enrollment services delivery to students
• Represents the office, division, and university by serving on committees as required
• Provides strategic leadership to the recruitment team, overseeing and optimizing caseload management to enhance outreach and engagement efforts
• Oversees the customer service team, ensuring high standards of support and satisfaction for prospective and current students
• Leads professional development initiatives for both the recruitment and customer service teams, fostering growth and continuous improvement

Marginal Duties

• Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

• Full-time employees

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Has primary responsibility for conducting performance evaluations and making recommendations for hiring and dismissing employees

Knowledge, Skills and Abilities

Knowledge:

• Knowledge of the admissions process at universities, and of the related trends, issues, and accepted practices.

Skills:

• Strong technical skills, including proficiency in CRM, MS Office, PeopleSoft, and in using multimedia at events
• Excellent customer service skills
• Good interpersonal and communication skills

Abilities:

• Ability to advise students and assist them through the enrollment funnel
• Ability to monitor progress in outreach campaigns
• Ability to manage staff
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is usually performed in a typical interior work environment which does not subject the employee to any unpleasant elements
• The individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks
• May, on rare occasions, be required to work in inclement weather conditions
• Must have the ability to move items of up to 25 lbs

Qualifications

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of five (5) years of related job experience

License/Certification:

• Must maintain a valid, current driver's license

Preferred Qualifications

• Master's degree

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The policy of the University of Houston-System and its universities is to ensure equal opportunity in all its educational programs and activities, and all terms and conditions of employment without regard to age, race, color, disability, religion, national origin, ethnicity, military status, genetic information, sex (including gender and pregnancy), sexual orientation, gender identity or status, or gender expression, except where such a distinction is required by law.